OS-CUS-101 Customer Service

Overview

Customer service is the process of assisting or supporting a customer. Whether your customers are internal or external to your company, it's important to focus on good customer service. This course introduces principles of customer service that can be used in any industry.

By the end of this course, you will be able to

• Explain the difference between internal and external customers
• Describe what it means to provide quality customer service
• Describe methods for providing customer service that leave your customers feeling positive
• Understand how to communicate effectively with your customers
• List methods for identifying and meeting customer needs
• Describe methods for building and maintaining strong customer relationships

Estimated completion time (hours): 5.6