OS-COM-2002 Communication Skills

Course Description

Effectively managing conflict requires good communication skills.

By the end of this course, you will be able to

• Describe the importance of communication skills
• List the common types of listening
• Define empathetic listening
• Describe the guidelines for empathetic listening
• Describe the process of empathetic listening
• Describe the mirroring technique of feedback
• Define I statement

Estimated completion time (hours): 1.8