OS-CUS-102 Advanced Customer Service

Overview

Regardless of the company you work for or your role within the company, you probably interact with customers. This course presents advanced topics in customer service and offers information for how to deal with different types of customers.

By the end of this course, you will be able to

• Define the terms diversity and culture
• List ways to better serve diverse customers
• Understand different types of disabilities
• Explain considerations when working with customers with specific disabilities
• Describe techniques for serving difficult customers
• Explain how to handle customer complaints in a positive way
• Describe methods for dealing with complaints from internal customers

Estimated completion time (hours): 5.6