OS-SIX-3009 Problem Solving Tools

Course Description

A wide variety of tools exist for use in the define phase of a Six Sigma project. Each tool can provide insight into an organization's processes and help with the development of a good project plan.

By the end of this course, you will be able to

• describe the following common define phase tools:
• Surveys
• Focus groups
• Interviews
• Audits
• Cause and effect diagrams
• Check sheets
• Graphical charts
• Sampling plans
• Advanced Quality Planning (AQP)
• Benchmarking
• Force field analysis
• Gantt charts
• Project Evaluation and Review Technique (PERT)/Critical Path Method (CPM)

Estimated completion time (hours): 1.9