OS-QUA-2004 Problem Solving

Course Description

Problem solving is one of the most difficult things you will ever do. It requires a strong mind, willpower, and knowledge of problem solving processes to get to the root cause of difficult problems.

By the end of this course, you will be able to

• Explain the Plan, Do, Check, Act cycle
• Define the required tasks for each step of the Plan, Do, Check, Act cycle
• Identify how the seven quality tools are used in the Plan, Do, Check, Act Cycle

Estimated completion time (hours): 0.9