OS-QUA-1007 The Cost of Quality

Course Description

Producing quality products costs money. Where the company spends money producing quality products is an indicator of their commitment to the customer and to the long-term sustainability of the company.

By the end of this course, you will be able to

• :
• Define the cost of quality
• Categorize quality activities into one of the four classifications of quality
• Differentiate between prevention and appraisal costs
• Explain the difference between internal and external failure costs
• Describe the Six Sigma quality system

Estimated completion time (hours): 0.9