OS-PRB-101 Problem Solving

Overview

Problems can occur not only in your personal life but your professional life. Whether it's unexpected transportation issues or poor sales, problems are a part of everyday life. In this course, you'll develop your problem-solving skills and learn the five-step process you can take to successfully solve problems.

By the end of this course, you will be able to

• Define problem-solving
• Describe each of the five steps in the problem-solving process
• List problem-solving techniques that help you identify a problem’s root cause
• Explain the five whys process
• Discuss brainstorming, reverse brainstorming, and mind-mapping
• Describe different strategies for choosing the best solution to a problem
• Explain what to include in an implementation plan
• Describe how to conduct ongoing monitoring
• Explain common problem-solving mistakes

Estimated completion time (hours): 8.8