OS-PRB-1003 Defining the Problem

Course Description

Problem-solving works best when a systematic approach is taken. The first step in the process is to define the problem. In this module, you'll discover how you can accurately identify the root cause of a problem.

By the end of this module, you will be able to

• Understand the importance of correctly defining the problem
• List problem-solving techniques that help you identify a problem's root cause
• Explain the five whys process
• Build a cause-and-effect diagram
• Describe how to create a flowchart
• Define a problem clearly and concisely

Estimated completion time (hours): 0.9