OS-CUS-1008 Dealing with Difficult Customers

Course Description

In customer service, you encounter a wide range of customer personalities. While some customers are fun to work with, others are hard to work with no matter the situation. Others are simply angry. In this module, you'll learn how to deal with different types of difficult customers.

By the end of this module, you will be able to

• Explain how to stay calm and composed when dealing with difficult customers
• Describe techniques for handling different types of difficult customers
• List ways to handle entitled customers
• Explain how to restore your relationship with difficult customers

Estimated completion time (hours): 1.0