OS-CUS-1007 Better Serving Customers with Disabilities

Course Description

In this module, you'll learn how to work well with customers with all types of disabilities. You'll discover general guidelines for working with customers who have a variety of disabilities. You'll also find out about special considerations when working with customers who have specific types of disabilities.

By the end of this module, you will be able to

• List different types of disabilities
• Identify potential obstacles for customers with disabilities
• Use language that focuses on the customer, not the disability
• Describe general guidelines for working with customers with all types of disabilities
• Explain special considerations when working with customers with specific disabilities

Estimated completion time (hours): 1.0