OS-CUS-1006 Respecting Diversity in Your Customers

Course Description

If you're not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this module, you'll learn guidelines for working with customers from different cultures.

By the end of this module, you will be able to

• Define diversity
• Define culture
• List strategies to better serve diverse customers
• Describe ways to overcome language barriers

Estimated completion time (hours): 0.8