OS-CUS-1005 Building Customer Relationships

Course Description

Serving your customers in such a way that you build strong relationships with them helps create loyal, repeat customers. In this module, you'll learn what you can do on a customer service front to encourage customers to return again and again.

By the end of this module, you will be able to

• Describe the importance of strong relationships with customers
• Build strong relationships with customers
• Establish rapport with customers
• Welcome returning customers
• Maintain customer relationships
• Reward repeat customers
• Build online rapport with customers

Estimated completion time (hours): 0.8