OS-CUS-1004 Identifying and Meeting Customer Needs

Course Description

While some customers may know right away what they'd like from a business, others do not know which products or services they're interested in. In this module, you'll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.

By the end of this module, you will be able to

• Convey to customers your interest in their wants and needs
• Identify customer needs
• Ask open-ended and closed questions
• Meet customer needs
• Explain ways to improve your listening skills
• Describe how to make appropriate recommendations

Estimated completion time (hours): 1.0