OS-CUS-1002 Providing Friendly, Courteous, and Efficient Service

Course Description

Your interactions with customers set the tone for your long-term relationships. In this module, you'll learn how to greet customers and interact with them in a way that makes them repeat customers.

By the end of this module, you will be able to

• Create a positive first impression
• Describe how to greet customers
• Explain how to interact courteously and professionally with customers
• Describe how to make customers feel welcome
• Explain the importance of being effective and efficient
• Describe how to end an interaction on a positive note

Estimated completion time (hours): 0.9