OS-COM-201 Dealing With Conflict

Overview

Conflict is a natural occurrence; it happens all the time. It's important to understand the causes of conflict and how to manage it, so that when you are faced with a conflict, you are prepared to approach it in a positive way that is beneficial to all involved.

By the end of this course, you will be able to

• Give examples of conflict
• Understand that some conflict is positive, while some is negative
• List communication skills needed to effectively manage conflict
• Describe different styles of conflict management

Estimated completion time (hours): 6.0