OS-COM-2001 Understanding Conflict

Course Description

Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.

By the end of this course, you will be able to

• Give examples of conflict
• List the three views of conflict
• List the origins of conflict
• Define positive conflict
• List the indicators of positive conflict
• Define negative conflict
• List the indicators of negative conflict

Estimated completion time (hours): 2.0