Posted April 13, 2023

Overview Regardless of the company you work for or your role within the company, you probably interact with customers. This course presents advanced topics in customer service and offers information for how to deal with different types of customers. By the end of this course, you will be able to Define the terms diversity and […]

Posted April 13, 2023

Overview Customer service is the process of assisting or supporting a customer. Whether your customers are internal or external to your company, it’s important to focus on good customer service. This course introduces principles of customer service that can be used in any industry. By the end of this course, you will be able to […]

Posted January 24, 2023

Course Description   When you work in customer service, dealing with unhappy customers is unavoidable. In this module, you'll learn how to respond to customer complaints. You'll also discover a problem-solving process that can help you and the customers reach a mutually agreeable solution. By the end of this module, you will be able to […]

Posted January 24, 2023

Course Description   Difficult situations don't occur only with your external customers; they can occur with your internal customers as well. In this module, you'll learn why conflict with internal customers occurs and what you can do to manage it. By the end of this module, you will be able to Describe the differences between […]

Posted January 24, 2023

Course Description   While some customers may know right away what they'd like from a business, others do not know which products or services they're interested in. In this module, you'll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs. By the end of this […]

Posted January 24, 2023

Course Description   Serving your customers in such a way that you build strong relationships with them helps create loyal, repeat customers. In this module, you'll learn what you can do on a customer service front to encourage customers to return again and again. By the end of this module, you will be able to […]

Posted January 24, 2023

Course Description   If you're not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this module, you'll learn guidelines for working with customers from different cultures. By the end of this module, you will be able to Define diversity Define culture List […]

Posted January 24, 2023

Course Description   In this module, you'll learn how to work well with customers with all types of disabilities. You'll discover general guidelines for working with customers who have a variety of disabilities. You'll also find out about special considerations when working with customers who have specific types of disabilities. By the end of this […]

Posted January 24, 2023

Course Description   In customer service, you encounter a wide range of customer personalities. While some customers are fun to work with, others are hard to work with no matter the situation. Others are simply angry. In this module, you'll learn how to deal with different types of difficult customers. By the end of this […]

Posted January 24, 2023

Course Description Customers are integral to the success of any business. In this module, you'll find out who your customers are, what customer service is, who provides it, and how it affects a business's bottom line. You'll also discover the difference between customer service and customer-focused and what providing quality customer service means. By the […]