Posted April 13, 2023

Overview Conflict is a natural occurrence; it happens all the time. It’s important to understand the causes of conflict and how to manage it, so that when you are faced with a conflict, you are prepared to approach it in a positive way that is beneficial to all involved. By the end of this course, […]

Posted April 13, 2023

Overview Technical writing is a form of written communication that is often used to convey complex information such as product specifications of manufacturing processes. By the end of this course, you will be able to Define technical writing Describe the qualities of a well-written technical document List steps for creating and delivering technical documents Describe […]

Posted April 13, 2023

Overview Communication is a skill you use every day. When done well, you can quickly exchange ideas, instructions, or other information with the people you interact with. However, there are some common barriers that can cause misunderstandings and make it difficult to reach a common understanding. This course explores the skills needed to communicate effectively, […]

Posted January 24, 2023

Course Description Effectively managing conflict requires good communication skills. By the end of this course, you will be able to Describe the importance of communication skills List the common types of listening Define empathetic listening Describe the guidelines for empathetic listening Describe the process of empathetic listening Describe the mirroring technique of feedback Define I […]

Posted January 24, 2023

Course Description Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization. By the end of this course, you will be able to List the Thomas-Kilmann styles of conflict management Discuss the positives and negatives of different conflict management styles Define positional bargaining Discuss the collaborative approach […]

Posted January 24, 2023

Course Description Technical writing is a form of technical communication used in many industries to relay complex information about products, practices, and processes to a varied audience. By the end of this course, you will be able to Define technical writing Describe the origin of technical writing List the three Cs of good technical writing […]

Posted January 24, 2023

Course Description Successful documents effectively convey necessary information. By the end of this course, you will be able to List the five steps to creating successful documents Identify parts of preparing to create a document Define primary purpose Describe the relationship between document content and intended audience Define scope List factors that influence the method […]

Posted January 24, 2023

Course Description Sometimes writing communicates your message more clearly than the spoken word. In this course, you'll learn guidelines that help you create an effective written message. By the end of this course, you will be able to Understand how to construct a clear written message List guidelines for making your message easy to follow […]

Posted January 24, 2023

Course Description You don't always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really feels. It's important that nonverbal communication is in sync with the words being said. By the end of this course, you will be able to Describe […]

Posted January 24, 2023

Course Description Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you're more likely to understand the message the way a speaker intends. By the end of this course, you will be able to Understand the importance of listening List the steps […]